FREE SHIPPING ON ORDERS OVER $100 (click for details)
FAQ

Do you charge sales tax?
Only on orders being shipped to states that we have a store location.
See the Innovation Luggage store locator for locations.
 
Do you charge for shipping?
**We offer FREE UPS Ground shipping to the Continental US on all orders over $150.
            **Offer not available for Hawaii or Alaska
 
Do you offer international delivery?
No. We currently only ship to the immediate 48 US states.
 
What type of shipping do you offer?
We ship via UPS. Standard ground shipping or 2-day air.
 
What is your return policy?
We unconditionally guarantee all merchandise sold by Innovationluggage.com for 30 days from the receipt of shipment. If you are not completely satisfied with your purchase you may return any unused, unworm merchandise, for any reason, for a prompt refund online or by bringing the item with receipt into any of our store locations.

Return process
  • Your credit card will be credited for the price of the bag and any taxes, excluding shipping costs.
  • Innovation Luggage will coordinate and pay the return freight charges.
  • If the return is due to a manufacturing defect or Innovation Luggage shipping error, the initial shipping will be credited and the restocking fee will not be charged.
  • Your card will be credited when Innovation Luggage has received and processed your returned item.
  • Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.
  • Innovation Luggage cannot guarantee return credit for orders that are not returned in accordance with our online return policy.
 How do I have my luggage repaired / Is my repair covered under warranty?
 Yes, all items are covered by a manufacturers warranty.
 To learn more about a manufacturer warranty, please contact:
 
Boyt / Gevive
888-289-2698
http://www.boyt.com

Briggs & Riley
888-462-2247
http://www.briggs-riley.com

Bucky
800-692-8259
http://customerservice@bucky.com

Dakota
Owned by TUMI
800-322-8864
http://dakotaluggage.com/

Delsey
800-558-3344
http://www.delsey.com/

Eagle Creek
800-874-1048
http://www.eaglecreek.com

High Sierra
800-323-9590
http://www.highsierrasport.com

JanSport
800-426-9227
http://www.jansport.com/

Kenneth Cole
800-634-2538
http://www.kencole.com

Kipling
1-800-KIPLING
http://www.kipling.com

Samsonite
800-262-8282
http://www.samsonite.com

Victorinox / Swiss Army
888-658-0717
http://www.swissarmy.com
 
If you did not find what you are looking for...
you may contact our customer support center at 1-800-903-8728.

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