Customer Testimonials - Where You Shop Matters
Below are a few of the comments from our valued customers.I’m writing to sing the praises of your customer support team.
I contacted support to get an update on an order I placed and Tom has gone above and beyond my expectations! He informed me that he would contact the supplier to check the status of the inventory and would call me “right back” (I was skeptical at best that this would actually happen). Not only did he call me back within a few minutes but then proceeded to tell me that unfortunately the supplier was closed for the day and he would try again in the morning. I just got off the phone and I am thrilled with the updates and am so impressed with his professionalism and dedication to getting answers. What a star! In the world of customer support, when the feedback is laden with rants about the sorry state of support, Innovation Luggage has it right! Continue to have super stars like Tom answering the phones! Forever a fan.
Trish Cepeda Renton, WAI have shopped many different luggage stores,
both on the web and in person. Innovation is by far the best, most customer service store I have ever dealt with. They sent me a confirmation of my purchase immediately, and gave me a name and number to call if I had and questions.Imagine that, a phone number with a real person who answers it. I would recommend them without hesitation.
Michael Resnick Plano, TXOne of the best companies I have ever dealt with!
Charles Walter Woodstock, MDI had ordered a bag from another dealer
and it had been confirmed to be in stock. Ten days later (5 days before Christmas) I got an E-mail telling me that they really didn't have the merchandise and that it would not be coming. At that juncture I went to Innovation Luggage and ordered the same bag. That bag was shipped that very day and is scheduled for delivery tomorrow. How's that for taking care of customers? I was pretty impressed.
Jerold Hagen Washington, UTI have made several luggage purchases through Innovation Luggage
over the past couple of years. Their prices are very competitive and if you find a lower price, they will honor that price. Their customer service is outstanding and each person you talk with actually know who you are! I have ordered Eagle Creek luggage through them and even though most of my pieces have been on backorder (not Innovation 's fault) Innovation has been great keeping me updated on expected delivery. The only way I would order from any one else is if for some reason Bergman didn't carry what I needed. I HIGHLY recommend Innovation Luggage!!!!
Brittney Featherston Lexington, MA
Merchandise was easy to purchase & delivery was within chosen shipping timeline.
The piece of luggage is just as described on the website. I am happy with it.
Rosemary Gilbert Springfield, IL
You can easily reach a knowledgeable person.
They return calls when they say they will. They do match prices. They were absolutely wonderful to work with and highly recommend them.
Alice Brown West Hartford, CT
Customer service was fantastic:
They knew all about the models I was interested in, told me about features I did (and did not!) need and helped me choose the piece of luggage that I bought. Knowing that returns and exchanges would be effortless made the decision easier. It arrived and I love it! I highly recommend Innovation (and Tom) - best prices on the internet, and real, live people answer the phone (quickly - with no phone menu of a zillion options!)
Gary Johnson New York, NY
I ordered a very popular bag, the color bag I ordered sold out fast,
but Innovation Luggage called immediately to tell me, also to give me available options. I changed the color option, and the bag shipped out to me that day. It came in beautiful condition, exactly as it was described on their website. Without a doubt, top notch customer service, super fast shipping service, and thank you to Stacey from customer service for being so sweet and efficient! Really fantastic customer service, I happily highly recommend this company!
Karlien Tebbetts Tyler, TX
I have just received both pieces of luggage that I ordered.
They came on schedule as promised, within one week after I placed the order. Innovation 's customer service was excellent. I initially ordered this luggage through a large national department store and was informed the bags would not be available until June 2010! After receiving online confirmation of my order at Innovation 's, I called to verify that they did in fact have the items in stock. Their customer service rep called back in about 20 minutes to reassure me that the items were in stock, were not seconds, and have a lifetime warranty. I will certainly recommend this merchant to my family and friends and shop with them again, if the need arises.
Barbara Barrett Fredericksburg, VA
The customer service at this store was fantastic.
I had a concern/question about the shipping time my product would require to get from Oregon to Florida and was reassured that it would be here 4 days before I needed it. One day later the tracking number confirms that it is already here in Florida awaiting to be driven her via truck.
Brian Lacina Bradenton, FL
I rarely give the highest mark ("5" in this case),
but it truly earned by the shipping options, the merchandise, the staff and the overall experience. Innovation Luggage was great! This is how you build lifelong customers!
Chris Carruth Colorado Springs, CO
Received the shipping notice and package arrived the next
Received the shipping notice and package arrived the next day much to my delight. Did not get time to check tracking. Thank you, Innovation . I look forward to doing business with you again! A five star transaction!!!
Jeffrey Daneker Deptford, NJ
The shipping options met my needs and it was delivered a day ahead of schedule.
The web site was easy to navigate and checking out was effortless. I would rate this merchant as outstanding.
Bruce Bradfute Pleasant Hill, CA
I'm a repeat customer and will continue to be a repeat customer.
Their prices are very competitive but what makes them stand out is their exceptional customer service. I have very high standards when it comes to customer service and they have always exceeded my expectations!!!!
Eileen Pacheco Hurst, TX
I was quite happy with Bergman Luggage and I would definitely purchase luggage with them again.
I received my new luggage promptly. I decided to exchange it for a different brand and Innovation made it very easy for me to do, and I didn't even have to pay shipping for the return! Everyone I talked to was very nice and helpful. I had a great experience.
Sherry Moss Glendale, CA
This is my fourth purchase from Innovation Luggage. They ship promptly
and have a no-hassle return policy. I needed a larger size suitcase and the return and re-order process was a breeze. They are a pleasure to deal with on the phone and I recommend them without reservation.
Dr. Jeff Lorentz League City, TX
I ordered a bag form this site, received free and fast delivery.
This is not like those sites that say free delivery and then take weeks to deliver your items.
Customer Rep on the phone was extremely courteous and helpful.
I then ordered online later. Very easy to order. Love that there is free shipping and no tax!
Julie Nunes Los Banos, CA
Before I purchased spoke with company customer service to ensure that the luggage is new.
He was very courteous and reassuring. It was very easy to make the purchase and the items arrived within a wk in great condition. I thought the price was excellent. I will use them in the future.
Steve Yasuzawa Greenwood Village,CO
Very impressed with the speed that Bergman shipped
the bag I just purchased.
Gregg Rivers Redmond, WA
On target, on price, and on time!
A great deal with great service From a great company. Thank you
Harrison G. Cunningham Mantua, NJ
This is the second time I have ordered from Innovation Luggage.
Both experiences have been excellent. Prices are more than fair all the time, but when they offer special sales, prices are excellent. Ditto on shipping. If you have any questions, you can talk to a live person! I also like the idea that they have physical locations; they are not just an internet sales company.
Barbara Stelz Arcata, CA
I have finalized my purchase Stacey.
And I could not have completed this without your excellent assistance. I thank you so much for your immediate help. It is so appreciated!
Got exactly what I saw in a store for 30% less and free shipping!
Excellent. Will order more from them
Cheryl Krauser Malvern, PA
Quickest and easy way to buy luggage.
Carol Semplice Prescott, AZ
The bag came very quickly in excellent condition.
I have purchased several items from this merchant and their delivery is very prompt - and their support is outstanding. I am very happy with this merchant and I will continue to shop with them.
Dr. Jeff Lorentz League City, TX
Great customer service.
I accidentally put in the wrong color but Tom Wright from Innovation immediately corrected it for me after talking with him by phone and then followed up with an email. I will definitely use Bergman for future luggage purchases.
Doug Lutz Houston, TX
This was my first experience ordering on line,
and I was 100% plus satisfied in every phase of the transaction.
Eleanor Hozid Brockton, MA
They had the bag we wanted.
The website was easy to navigate. The purchase came quickly. Thanks in NC
Marilyn Pinschmidt Carrboro, NC
Wonderful selection of merchandise and very helpful
and courteous customer service!
Karen Laurence Fredericksburg TX,
The luggage purchased was absolutely wonderful and a great deal.
In addition, I had to contact customer service to ensure my luggage would make it in time for my vacation and they were a pleasure to conduct business.
Rebecca Meza Laramie, WY
Great service when ordering my briefcase over the phone.
Rep was extremely pleasant, knowledgeable and was of great help. I believe her name was Stacy. Case isn't due for a few more days but I rated delivery service high based on your reputation and great customer service.
Francis Moran Grafton, MA
This order was part of a return/exchange, and it was handled flawlessly.
William J. Nelson Seattle, WA
Easy transactions...Beautiful merchandise...fast delivery!!
Harlene Gilroy Long Beach, CA
Awesome sales! Fast shipping! Innovation Luggage's sale beat every other retailer
I researched (at least for the piece I purchased). Their sale was so great that I was willing to risk having the item shipped all the way from California and possibly not reaching me in New York City in time for my travel trip. But I'm so glad I took the risk, because, not only did it come in time, it arrived with plenty of time to spare. All this and with free shipping! Customer service was courteous and prompt as well. Absolutely nothing to complain about. Thanks Innovation Luggage!
Matthew Lai Whitestone, NY
Great service, courteous and helpful phone confirmation,
called back in a timely manner, great packaging and shipping, overall A+
Maria Pinzon Ann Arbor, MI
Have ordered more than once and have been very satisfied
with the luggage that I purchased.
Julie lane Dedham, MA
I called to add something to an order I had made on-line a few days before.
In all, he was honest and very helpful. Also it was the best price I found for my purchase. I would definitely shop here again.
Elaine Radiss Great Barrington, MA
Excellent Customer Service! I sent an email inquiring about the shipment
of an order and I received a phone call right away! I would definitely use this merchant again.
Rosio Mitchell Mechanicsville, VA
VERY fast shipping. I am VERY HAPPY! Thanks!
Penny Demi Melbourne Beach, FL
I found the best price by far for my luggage. The shipping time was an amazing 2 days.
I'm very happy with my experience shopping online at Innovation Luggage.
Kathryn Longwell Tacoma, WA
I spent several days researching companies as well as determining
what I wanted to buy. I found that I received excellent service from Innovation Luggage and they delivered on their promise. I would definitely shop there in the future and recommend it to others.
Rita Smith Owings Mills, MD
My Eagle Tarmac 25 arrived in three days.I spent several days researching companies as well as determining
A perfect transaction, I would be happy to recommend and do business with Innovation again.
Douglas Dayton Bellevue, WA
Great customer service. I enjoyed talking to the reps and taking their input.
They were very easy to talk to and wanted to make sure I was happy with my purchase. The return/exchange policy is good for buying online and I am happy with choosing Innovation Luggage for my online shopping experience.
BACHAR ALHAFEZ SCHAUMBURG, IL
Extremely kind and helpful sales people.
Will go 110% to help you with the right bags for you. They took personal care of my concerns and shipped a bag to me lighting fast so I would have it for a birthday. Best prices on internet. Buy with confidence. A truly great and personal company
Maury Frieman Westwood, MA
The luggage order was accurate and delivered quickly.
I will use Innovation again.
Ann Baker Maumee, OH
And Many More...